Shipping Policy

We endeavor to ship all orders placed before 1PM AEST (11AM AWST) on the same-day! (this does not include weekends and public holidays.

Australia Post shipping

We offer both Express and Standard Australia Post shipping services.

Express - Typically between 2-5 business days.

Standard - Typically between 5-10 business days.

These estimates are NOT a guarantee and refunds will not be provided if Australia Post take longer to deliver your parcel.

Refund Policy

We do not accept change of mind returns/refunds.

You have up to 30 days from the date of purchase to initiate a return for any major issues with your order. After this period, unfortunately, we cannot offer you a refund or exchange.

Eligibility Criteria:
To be eligible for a return, the following conditions must be met:
1. The product must be unused, in the same condition that you received it.
2. The product must be returned in its original packaging; if the packaging is sealed, the product must be returned in its original sealed packaging, including all accessories, manuals, and any other materials that were included in the original shipment.
3. The product must be free from any signs of wear, damage, or alteration.

Return Shipping:
Customers are responsible for the return shipping costs unless the return is due to a defective or incorrect item received. We recommend using a trackable shipping method to ensure that your return reaches us safely. We are not responsible for items lost or damaged during the return shipping process.

Refund Process:
Once we receive and inspect the returned item, we will notify you of the status of your return. If the returned item meets the eligibility criteria, we will process your refund within 3 business days. The refund will be issued using the original payment method used for the purchase.

Contact Us:
If you have any questions or concerns about our return policy, please feel free to reach out to us at: Support@plimex.au