Shipping Policy

We aim to dispatch all orders placed before 1:00 PM AEST (11:00 AM AWST) on the same business day, excluding weekends and public holidays.

Australia Post shipping

We offer both Express and Standard Australia Post shipping services.

Express: Typically between 2 - 5 business days.

Standard: Typically between 5 - 10 business days.

Please note that delivery timeframes are estimates only and cannot be guaranteed.

Returns and Refunds Policy

Last updated: 24 October 2026

At Plimex, we are committed to providing quality products and reliable customer service. If you need to return a purchase, please read our returns and refunds policy below.

This policy applies to purchases made through the Plimex website, subject to your rights under Australian Consumer Law.

1. Change of Mind Returns

Plimex accepts change of mind return requests within 14 days of delivery.

To be eligible for a change of mind return, the product must:

  • Be unused and in brand new condition.

  • Be returned in its original packaging, with all accessories, manuals, components and other included contents.

  • Be accompanied by proof of purchase.

Products that have been used, installed, damaged, altered or returned with missing components may not qualify for a change of mind refund.

Please contact us before returning any product. Returns sent without prior approval may experience delays in processing.

2. Faulty, Damaged or Incorrect Products

If a product is faulty, damaged on arrival, incorrectly supplied or does not meet the guarantees required under Australian Consumer Law, please contact us as soon as possible.

Please provide your order number, a description of the issue and photographs where relevant.

We will assess the issue and provide an appropriate remedy in accordance with Australian Consumer Law. Depending on the circumstances, this may include a repair, replacement or refund.

Products covered by Australian Consumer Law are not required to meet our change of mind return conditions to qualify for an applicable consumer guarantee remedy. Where a return is required for a valid consumer guarantee claim, Plimex will arrange or cover reasonable return costs as required by law.

3. How to Return a Product

To request a return:

  1. Contact Plimex at support@plimex.au with your order number and reason for the return.

  2. Wait for our instructions before sending the product back.

  3. Pack the product securely, including its original packaging and all included accessories.

  4. Return the product using the method advised by our team.

Returns may be sent by post or courier, as arranged with Plimex.

4. Return Shipping Costs

For change of mind returns, the customer is responsible for the return shipping costs.

If a product is faulty, damaged, incorrectly supplied or otherwise covered by an applicable consumer guarantee, Plimex will cover or reimburse return shipping costs as required by Australian Consumer Law.

Original delivery charges for change of mind returns will be assessed in accordance with the applicable terms and legal requirements.

5. Refunds and Processing Times

Once the returned product has been received and inspected, we will notify you of the outcome of your return request.

Approved refunds will be issued to the original payment method, where practicable and permitted by law.

Please allow 5 - 10 business days after refund approval for processing. The time it takes for the funds to appear in your account may depend on your bank or payment provider.

Where Australian Consumer Law requires a refund or another remedy, we will comply with the applicable requirements.

6. Exchanges

If you would like to exchange a product, please contact us to discuss availability and return arrangements.

Exchanges are subject to stock availability and the applicable terms of this policy. Your rights under Australian Consumer Law remain unaffected.

7. Australian Consumer Law

Nothing in this policy excludes, restricts or modifies any rights or remedies available to consumers under the Australian Consumer Law or other applicable legislation.

Our change of mind policy is separate from your statutory consumer rights.

8. Contact Us

For all return and refund enquiries, please contact:

Plimex Australia

Email: support@plimex.au

Website: https://www.plimex.au

Please include your order number in all return enquiries so we can assist you promptly.